T’s & C’s

Delivery:

Items purchased for delivery will be dispatched within 3 working days, subject to stock availability. I will inform customers immediately if there is a shortage.

We use Royal Mail and we offer a number of different services to try and suit all our different needs:

Up to 1KG in weight we offer:

  • Standard first class: £3.50
  • First Class signed for: £6.70

Up to 2 KG* of weight we offer: 

  • Standard first Class: £5.50
  • Guaranteed next day delivery: £11.
  • Second class: £2.90
  • Second Class signed for: £3.90

*Please take this into consideration when purchasing 1KG of soap nuts, and select the options appropriate for 2KG weight

 

To Europe we use Hermes:

Postage is charged at £9.10 up to 2KG. 2KG and up, shipping is charged at £15. 10.

Refunds and Returns:

Products can be returned for a full value refund (exc. delivery charges) within 10 working days. Notification of return must be received by In Green’s within 3-days of the customer receiving the order. Generally we try to put things right, but of course will happily refund any customer who is not entirely satisfied. R

Damaged goods:

Return postage costs will be covered by the purchaser initially and a receipt obtained. Once goods are received and in the event they were returned due to damage then we will carry out a damage/fault assessment, and once satisfied, postage will be refunded in full.

If goods are found not to be faulty or damaged, no refund of postage will be given, but a refund of the value of goods will be refunded in full.

IMPORTANT: Please note that we regret that we cannot accept returns for Lunette Cups or Eco Femme Sanitary Pads due to hygiene reasons.

Privacy Policy: In Green’s does not, under any circumstances, share customer information, including email or postal mail address, phone numbers etc, with anyone. It is not our policy to Spam or send unwanted postal mail. Any email sent will only be to notify customers of new or sale items, or to acknowledge information on any orders we have received.

We will never ask you for a password via email, phone or any other form of communication. If you have any account problems or are sent email from us which seem out of the ordinary or unwarranted, DO NOT give out financial or personal information until you have contacted us via our contact us link.

We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include – Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.